Reservoir Road SurgeryStockland Green Primary Care Centre192 Reservoir RoadErdingtonBirmingham, B23 6DJTel: 0121 465 2950
Out of Hours Always telephone - 465 2950. The out-of-hours service is for emergencies only, when the surgery is closed
Home Visits Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.
Test Results If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.
COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS
Please ask a receptionist for further information.
Social Prescribing clinics - Fridays from March 2019 -
Please speak to Reception if you can benefit from this.
We regret we are not able to take repeat prescription requests over the telephone.
To order your repeat prescriptions, please present your computer slip or written request - including your name, address and medication required - to the receptionist. Alternatively you can post your request to us, including a stamped address envelope for return or follow the link to the secure online form below.
Please allow several days for posting either way. Your prescription will be ready for collection 48 hours later.
Please order your prescription in plenty of time to allow continuity of treatment. We find it very difficult to process prescriptions “immediately” because medication has run out. If you do run out of your regular medication please ask your usual pharmacist, as they may be prepared to give you a small supply ‘on loan’ until your prescription is ready.
Normally antibiotics or oral contraceptive pills are not repeated without being seen. The doctors will wish to review your condition and medication periodically and you will be asked to make an appointment before the next prescription becomes due, please make this appointment in good time.
Electronic Prescriptions Service
A new system has been created to make it easier for you to pick up your repeat prescription. It is called the Electronic Prescription Service, or EPS for short. It is now available at Reservoir Road Surgery.
The Electronic Prescription Service is an NHS service that sends your prescription from your GP surgery to a Pharmacy without the need for a paper copy.
Nominate a pharmacy of your choice and this pharmacy will receive your prescription directly from your GP, via the Electronic Prescription Service (EPS).
With EPS you will not have to visit your practice to pick up your paper prescription anymore.
You will have more choice about where to get your medicines from because you can choose a pharmacy near to where you live, work or shop. Please only nominate a pharmacy if you are sure that you will always collect your medication from that pharmacy.
EPS is reliable, secure and confidential.
Your electronic prescription will only be seen by the same people in GP practices and pharmacies who see your paper prescription now.
If you are interested in using the Electronic Prescription Service speak to your pharmacist or GP practice staff.
3RD PARTY CONFIDENTIALITY & CONSENT
All staff have an obligation to safeguard the confidentiality of personal information. This is governed by law, contracts of employment and in many cases, professional codes of conduct. A statement of the duty of confidentiality is signed by all staff who have access to personal information whilst at the practice.
If you wish to allow a third party i.e family member etc to collect your prescription please complete the third party confidentiality and consent form - this will be scanned into your record and noted by our staff. You can withdraw consent at any time by informing the surgery.
Please ensure you state fully who can be involved and to what extent.
Click here to download our THIRD PARTY CONSENT FORM
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