Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE WILL NO LONGER BE ABLE TO ACCEPT YOUR PRESCRIPTION REQUEST VIA THE TELEPHONE OR BY HAND/IN PERSON AT THE WINDOW*****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.


Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.


***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

Patient Registration

New Patients

We register new patients every Tuesday and Thursday Afternoon between

2.30 pm and 4.30 pm

If you wish to register with our practice we require:

  • Your NHS number and details of your last doctor. This information is on your Medical Card if you have one
  • Proof of your name, date of birth and current address (eg passport, driving licence, birth certificate, rent book)
  • If you are newly arrived from a country outside the EU we need to see your passport and visas (originals only, copies are not acceptable)
  • At the time of registration we will make you an appointment with our Practice Nurse for a health check. We will also ask you to complete a questionnaire; this will help us to know a little about your medical history and current medication until your notes arrive from your previous doctor. It is important that you keep this appointment.

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.

You may print off a registration form, fill it out and bring it in with you on your first visit to the practice.

Registration Form Reservoir Road Surgery Registration Form

PRACTICE BOOKLET ONLINE

Temporary Residents

If you are away from home and in need of urgent medical attention please contact the nearest doctor - ask the people you are staying with, who they are registered with - you will be seen as a temporary resident. Equally if you have friends or relatives staying with you, we will be happy to see them as temporary residents, but there may be a charge if they are from a country with there is no reciprocal healthcare arrangement. Ask reception for details.

Change of Address

Please let us know as soon as possible if your address changes.

You may use the online form below to notify us of your change of details. The form will open in a new window. Fill out the details and press the Send button.

If you don't wish to use the online form then drop into the practice and pick up a paper form.


 



 
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