Online Services
Why Use Online Access?
The online services, such as Patient Access and The NHS App, helps you to be more in control of your health. Through it you can view your medical record, manage appointments, order prescriptions and even manage any hospital referrals we make.
This is obviously very confidential information, so we will need to check your identity (for simple prescription and appointment management, and from April 2022 access to new information in your record, the NHSApp registration sorts this).
There are a few times when we won't grant access: for example if we are concerned about potential coercion and for young people aged 11-15. For children under 11, parents can register for so-called "proxy" access; from 16, young people can get access for themselves. However, for young people aged 11 - 15, we would want to chat about what is the right sort of access to protect young people's right to confidentiality.
Accelerated Access to Online Records
You may be aware that NHS England have determined that from 01 Nov 22 all patients will have complete prospective access to their medical records,
with surgeries being required to enable this en masse. This instruction also includes automatically provisioning prospective access for patients who turn 16 years of age.
We are advocates of patients having access to their medical records and encourage this, especially to view test results rather than ring the surgery. In fact 43% of our population have some form of online access, either to book appointments or order medication and 25% are able to view elements of their medical records. So, whilst we support the principle of patient access, we are currently providing access in a manner that we determine to be safe ( i.e with third party data redacted) in order to minimise the risk of data breaches pertaining to other individuals, named in patient records.
We also have significant concerns about the risks relating to safeguarding of vulnerable adults and children, and the risk of harm (up to and including loss of life, particularly femicide) that may result if/when patient data is revealed to third parties under coercion or threat. Under the current planned changes to the system, when a patient moves surgery, there is no guarantee that any redaction will transfer also, thus increasing risk. These concerns have been raised with NHS England and we have yet to receive a satisfactory response.
We therefore regret to advise that, in light of the current lack of ability to enable mass online access to patient records safely, we are unable to comply with NHS England’s plan, for fear of the consequences to our most vulnerable patients.
The BMA have provided us with guidance around our responsibilities as Data controllers. We WILL continue to enable individual-level patient access upon request, when we are sure the notes concerned have been appropriately checked and safely redacted and that by providing access, you or others will come to no harm. We trust in your understanding and are happy to discuss this with any patients as needed. You can find further information about how to use the NHSapp
Under the terms of the Data Protection Act 1998 patients have a statutory right to access paper or electronic clinical records or any other information held about them. Please ask reception for a copy of our Access to Medical Records Policy.
If you do require access to your records, an application must be made in writing, or on the form available from reception, to the Practice Manager.