Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE DO NOT ACCEPT PRESCRIPTION REQUEST VIA THE TELEPHONE *****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

 Blood tests

NHS England have therefore issued guidance to GPs that all non-urgent blood tests should be halted.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 If your condition or symptoms change or get worse, please contact the NHS as you would normally.

 

Using Patient Access

We now offer patients the use of a secure web site on the Internet to:

  • Notify us about change of address, telephone number, or e-mail
  • Book Appointments
  • Register to use Patient Access.

HOW DO I REGISTER FOR PATIENT ACCESS?
You must be a fully registered patient, and need a letter from us containing personalised access codes . To get this letter you need to come to Reception and ask for Registration for Patient Access, you will need to show some photo ID, e.g. passport/driving license. The Receptionist will find you on our computer system and print out your access codes and registration instructions. Once you have the access codes and instructions you can connect to the web site at any time.

There is also a facility for existing patients to register to use Patient Access on-line.

HOW DO I GET ONTO PATIENT ACCESS?
You can visit this page by clicking on the following image from anywhere in this website.

emis access
The first time you use the site you will be asked to create your account. Here you will need to enter the registration code given to you by the practice.

VIEWING YOUR CONTACT INFORMATION
Clicking on View/Update Your Contact Info will show the current details we hold for you.  If you need to make any changes click Edit.

E-mail: it is useful for us if you can provide a current e-mail address - particularly if you are using our repeat prescription request service. After entering any changes click Submit. You then need to confirm the changes by clicking Confirm. We review all changes when we receive them, and accept them providing they comply with our requirements.