Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE DO NOT ACCEPT PRESCRIPTION REQUEST VIA THE TELEPHONE *****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

 Blood tests

NHS England have therefore issued guidance to GPs that all non-urgent blood tests should be halted.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 If your condition or symptoms change or get worse, please contact the NHS as you would normally.

 

Latest News

Patient Notice

We have a Physician on site 3 days a week please enquire at reception for an appointment.

Changes to Extended Access HUB – from October 2022

Dear Patients,

The Extended Access Hub (evening and weekends GP service) will be changing in October.

Stockland Green HUB and SHAH ZAMAN HUB will be the hosting practices for North Birmingham PCN.

The main difference between the current HUB service and the new PCN service will be that the new service will only be available to Patients of our PCN Practices only. This will increase patient access to the Extended Access service, improve the appropriateness of booking and encourage closer integration of the PCN.

The new core hours of the new Extended Access Hub will be:

Monday – Friday     6.30pm – 8pm

Saturday                 9am – 5pm

Please note we will no longer accept prescription requests via email from the 1st April 2022

PLEASE NOTE FROM MONDAY 21ST MARCH 2022 THE SURGERY WILL BE OPEN FROM 8.00AM. PLEASE CALL THE SURGERY AT 8.00AM FOR APPOINTMENTS**

NEW STAFF:

Dr Marwa Saeed

Dr Saeed joined the practice In July 2021 and works on Mon Tuesday and Wednesday 

Dr Pooja Popat

Dr Popat joined the practice in in September 2021 and has a special interest in paediatrics and women's health. Dr Popat works on Tuesday and Thursday.

Miss Aneesah Kausar

Our Physicians Associate is able to see patients of all ages for acute and chronic medical care. They can refer patients to other services or to A & E when clinically appropriate. Other duties include prescription reauthorisation, review of hospital letters and laboratory results. 

Mrs Charlotte Rowley 

Charlotte works with compass support who are a social prescribing organisation. Please click on the link to see how they can support you

Coronavirus (COVID-19) update

If you need to visit the surgery, please be aware of the following changes we have made which will help to reduce the spread of infection. 

Wearing a face covering or face mask 

Following the Government's new guidance on the extended use of face masks in NHS healthcare settings, all patients and visitors will need to wear a face covering or a face mask when entering the building.

You should bring your own face covering or mask.

This new guidance will be enforced from Monday 15 June. 

There may be exceptions such as young children and people with breathing difficulties.

For further information, please speak to a member of staff. 

 It's important that you wear and remove your mask properly, as this can be a source of infection otherwise.

How to wear a face mask  How to remove a face mask

Please remember that face masks are not an alternative to social distancing and good hand hygiene, which are the most important precautions we can take against infection. 

Social distancing 

We have installed a number of signs and stickers to reinforce the social distancing regulations.

You must keep two metres apart from other people and should walk on the left hand side of corridors and stairs. 

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines