Introduction

The Accessible Information Standard aims to ensure that patients who have a disability, impairment or sensory loss have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system.

Key requirements

There are five key requirements of the Standard and as a Practice we will;

  1. We will ask patients and carers if they have any information or communication needs, and find out how to meet their needs;
  2. Record those needs in a set way;
  3. Highlight the patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met;
  4. Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so;
  5. Make sure that people get information in an accessible way and communication support if they need it wherever we possibly can do.

Here at Reservoir Road Surgery we will provide all our patients access to information they can understand and offer any support needed if a communication need is highlighted.

Tell us about your communication needs

Complete the Patient Communication Needs form online here

Disabled access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.

Disabled access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has  wide doors to allow for wheelchair access.

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