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***IMPORTANT NOTICE***

****PLEASE NOTE WE WILL NO LONGER BE ABLE TO ACCEPT YOUR PRESCRIPTION REQUEST VIA THE TELEPHONE OR BY HAND/IN PERSON AT THE WINDOW*****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.


Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.


***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

<h3> <img style="WIDTH: 135px; FLOAT: right; HEIGHT: 58px" src="/images/nhs_choices.gif" width="135" height="52" />NHS Choices Conditions and Treatments</h3> <p>See the <a href="http://www.nhs.uk/Conditions/Pages/hub.aspx" target="_blank">NHS Choices Conditions and Treatments browser</a> for an in-depth description of many common health issues.</p> <p> </p> <hr /> <h3>Childrens Health</h3> <p>There is a good FAQ guide on the NHS website which describes various conditions affecting children.  There is advice on how to diagnose them, how to treat them and if further advice should be consulted.</p> <p> <a href="https://www.nhs.uk/common-health-questions/childrens-health/" rel="nofollow" target="_blank" linkindex="54"> <font color="#964646">NHS childhood illness slideshow</font> </a> </p> <h3> <hr />When Should I Worry?</h3> <p>Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This booklet is for parents (and older children) and deals with common infections in children who are normally healthy. </p> <p> <a href="http://www.whenshouldiworry.com/booklet-final.pdf" target="_blank"> <img style="BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; WIDTH: 30px; FLOAT: none; HEIGHT: 30px; VERTICAL-ALIGN: middle; BORDER-TOP: medium none; BORDER-RIGHT: medium none" src="/images/pdf.jpg" />Download the booklet</a> </p> <h3> <font color="#964646"> <hr /> </font>Fevers</h3> <p>Most symptoms of a fever in young children can be managed at home with infant paracetamol. If the fever is very high, they may have an infection that needs treating with antibiotics.  </p> <ul> <li> <a href="http://hcd2.bupa.co.uk/fact_sheets/html/fever.html" rel="nofollow" target="_blank" linkindex="55"> <font color="#964646">Bupa - more about childhood fevers </font> </a> </li> <li> <a href="http://www.nhs.uk/chq/Pages/1633.aspx" rel="nofollow" target="_blank" linkindex="56"> <font color="#964646">NHS Choices - what temperature is a fever? </font> </a> </li> </ul> <p align="center"> </p> <p align="center"> <span style="PADDING-BOTTOM: 5px; PADDING-LEFT: 5px; PADDING-RIGHT: 5px; FLOAT: none; PADDING-TOP: 5px"> <iframe title="YouTube video player" height="199" src="http://www.youtube.com/embed/oTLwaeJEV1E?rel=0" frameborder="0" width="300" allowfullscreen=""> </iframe> </span> </p> <font color="#964646"> <h3> <hr /> </h3> <h3> </h3> </font> <h3>Head Lice</h3> <p>Head lice are insects that live on the scalp and neck. They may make your head feel itchy. Although head lice may be embarrassing and sometimes uncomfortable, they don&#39;t usually cause illness. However, they won&#39;t clear up on their own and you need to treat them promptly</p> <ul> <li> <a href="http://hcd2.bupa.co.uk/fact_sheets/html/head_lice.html" rel="nofollow" target="_blank" linkindex="57"> <font color="#964646">Head Lice Factsheet </font> </a> </li> <li> <a href="http://www.nhs.uk/Conditions/Head-lice/Pages/Introduction.aspx?url=Pages/What-is-it.aspx" rel="nofollow" target="_blank" linkindex="58"> <font color="#964646">NHS Choices </font> </a> </li> </ul> <font color="#964646"> <hr /> </font> <h3>Nosebleeds</h3> <p>Nosebleeds (also known as epistaxis) are fairly common, especially in children, and can generally be easily treated.</p> <ul> <li> <a href="http://www.sja.org.uk/sja/first-aid-advice/wounds-and-bleeding/nosebleeds.aspx" rel="nofollow" target="_blank" linkindex="59"> <font color="#964646">St Johns Ambulance </font> </a> </li> <li> <a href="http://www.nhs.uk/conditions/nosebleed/Pages/Introduction.aspx?url=Pages/what-is-it.aspx" rel="nofollow" target="_blank" linkindex="60"> <font color="#964646">NHS Choices </font> </a> </li> </ul> <hr /> <em>These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice</em> <p> </p>
 
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