Welcome to Reservoir Road Surgery
EMAIL US: firstname.lastname@example.org
Reservoir Road Surgery is a member of Our Health Partnership. The UK's biggest GP Partnership.
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
You may now enrol to book APPOINTMENTS and REQUEST MEDICATION on-line using Patient Access. You may only enrol yourself. To enrol you MUST bring photographic ID to reception. We reserve the right to cancel online services for each patient should the service be abused in any way. If you have more than one health problem you want to talk about please ring the surgery to book a double appointment.
***COVID-19 CHANGES TO HOW YOU ACCESS YOUR GP SERVICES***
PLEASE BE AWARE WE WILL BE
CLOSING OUR WINDOW
1ST OCTOBER 2020
From 1st October 2020 you must telephone the surgery to speak to a receptionist
We will then arrange the best care for you depending on your need. This will likely be a phone call or video call.
The window will be open between 2.45pm and 3.45pm each day for anything that the clinician has asked you to collect or drop off ONLY.
ALL PRESCRIPTIONS ARE BEING SENT TO YOUR NOMINATED PHARMACY.
We want to reassure you that your GP practice is still here to look after you and your family.
Please DO NOT arrive more than 5 minutes before your appointment time. You may be asked to sit in your car or come back closer to your appointment
Coronavirus (COVID-19) update
If you need to visit the surgery, please be aware of the following changes we have made which will help to reduce the spread of infection.
Wearing a face covering or face mask
Following the Government's new guidance on the extended use of face masks in NHS healthcare settings, all patients and visitors will need to wear a face covering or a face mask when entering the building.
You should bring your own face covering or mask.
This new guidance will be enforced from Monday 15 June.
There may be exceptions such as young children and people with breathing difficulties.
For further information, please speak to a member of staff.
It's important that you wear and remove your mask properly, as this can be a source of infection otherwise.
Please remember that face masks are not an alternative to social distancing and good hand hygiene, which are the most important precautions we can take against infection.
We have installed a number of signs and stickers to reinforce the social distancing regulations.
You must keep two metres apart from other people and should walk on the left hand side of corridors and stairs.
If you are experiencing any flu-like symptoms (a high temperature or a new, continuous cough, fever, chest tightness or breathlessness) please use the NHS 111 SERVICE or contact the practice with your concerns.
Do not go straight to a doctor's surgery or hospital.
HELP STOP THE SPREAD OF GERMS:
To prevent the spread of viruses and infections to and from others, we recommend that patients phone the surgery for all appointments and enquiries.
Our phone system has been changed recently to cope with the demand
Get an isolation note here: ISOLATION NOTE
Coronavirus support for an extremely vulnerable person
Please register here: SUPPORT FOR EXTREMELY VULNERABLE PATIENTS
We will continue to provide updates to our patients via our website.
COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS
YOU WILL NEED TO PHONE THE SURGERY TO MAKE AN APPOINTMENT. STAFF WILL NOT BE ABLE TO BOOK APPOINTMENTS AT THE FRONT DESK
(Site updated 21/09/2020)