Welcome to Reservoir Road Surgery

EMAIL US: reservoir.roadsurgery@nhs.net

Reservoir Road Surgery is a member of Our Health Partnership. The UK's biggest GP Partnership.

We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.

We now are offering the COVID vaccine to Cohorts 1-9 *

 Please call 0121 4652950 to book your appointment 

1. residents in a care home for older adults and their carers
2. all those 80 years of age and over and frontline health and social care workers
3. all those 75 years of age and over
4. all those 70 years of age and over and clinically extremely vulnerable individuals^{[footnote 1]}
5. all those 65 years of age and over
6. all individuals aged 16 years^{[footnote 2]} to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality^{[footnote 3]}
7. all those 60 years of age and over
8. all those 55 years of age and over
9. all those 50 years of age and over

https://www.gov.uk/government/publications/priority-groups-for-coronavirus-covid-19-vaccination-advice-from-the-jcvi-30-december-2020/joint-committee-on-vaccination-and-immunisation-advice-on-priority-groups-for-covid-19-vaccination-30-december-2020

Second vaccine 

If you have not been contacted by 11weeks (77days) after your first vaccine please call the surgery to book an appointment . Second vaccines are scheduled 11-12 weeks after the first vaccine 

PHE 11843 Covid-19 Why do I have to wait leaflet

PHE Covid Vaccine Guide For Adults

CoVax - when it's your turn

ONLINE SERVICES

You may now enrol to book APPOINTMENTS and REQUEST MEDICATION on-line using Patient Access. You may only enrol yourself. To enrol you MUST bring photographic ID to reception.  We reserve the right to cancel online services for each patient should the service be abused in any way. If you have more than one health problem you want to talk about please ring the surgery to book a double appointment.

***COVID-19 CHANGES TO HOW YOU ACCESS YOUR GP SERVICES***

From 1^st October 2020 you must telephone the surgery to speak to a receptionist

We will then arrange the best care for you depending on your need.  This will likely be a phone call or video call. If a doctor or nurse feels you need to be seen face to face in the surgery a mutual time will be arranged.

The window will be open between 2.45pm and 3.45pm each day for anything that the clinician has asked you to collect or drop off ONLY.

ALL PRESCRIPTIONS ARE BEING SENT TO YOUR NOMINATED PHARMACY.

We want to reassure you that your GP practice is still here to look after you and your family.

 Please DO NOT arrive more than 5 minutes before your appointment time. You may be asked to sit in your car or come back closer to your appointment

Thank you

Coronavirus (COVID-19) update

If you need to visit the surgery, please be aware of the following changes we have made which will help to reduce the spread of infection. 

Wearing a face covering or face mask 

Following the Government's new guidance on the extended use of face masks in NHS healthcare settings, all patients and visitors will need to wear a face covering or a face mask when entering the building.

You should bring your own face covering or mask.

This new guidance will be enforced from Monday 15 June. 

There may be exceptions such as young children and people with breathing difficulties.

For further information, please speak to a member of staff. 

 It's important that you wear and remove your mask properly, as this can be a source of infection otherwise.

Please remember that face masks are not an alternative to social distancing and good hand hygiene, which are the most important precautions we can take against infection. 

Social distancing 

We have installed a number of signs and stickers to reinforce the social distancing regulations.

You must keep two metres apart from other people and should walk on the left hand side of corridors and stairs. 

If you are experiencing any flu-like symptoms (a high temperature or a new, continuous cough, fever, chest tightness or breathlessness)  please use the NHS 111 SERVICE or contact the practice with your concerns. 

Do not go straight to a doctor's surgery or hospital.

HELP STOP THE SPREAD OF GERMS: 

To prevent the spread of viruses and infections to and from others, we recommend that patients phone the surgery for all appointments and enquiries.   

Our phone system has been changed recently to cope with the demand

ISOLATION NOTE

Get an isolation note here: ISOLATION NOTE

Coronavirus support for an extremely vulnerable person 

Please register here: SUPPORT FOR EXTREMELY VULNERABLE PATIENTS

We will continue to provide updates to our patients via our website.

Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS

***PLEASE NOTE***

YOU WILL NEED TO PHONE THE SURGERY TO MAKE AN APPOINTMENT. STAFF WILL NOT BE ABLE TO BOOK APPOINTMENTS AT THE FRONT DESK 

THANK YOU