192 Reservoir Road, Erdington, Birmingham, B23 6DJ, TEL: 0121 465 2950, B23 6DJ
Tel: Email us: reservoir.roadsurgery@nhs.net

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***IMPORTANT NOTICE***

****PLEASE NOTE WE DO NOT ACCEPT PRESCRIPTION REQUEST VIA THE TELEPHONE *****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1^st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours
Always telephone - 465 2950. The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

Extended Access

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this.

Blood tests

NHS England have therefore issued guidance to GPs that all non-urgent blood tests should be halted.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled.

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

If your condition or symptoms change or get worse, please contact the NHS as you would normally.

Welcome to Reservoir Road Surgery

EMAIL US:

reservoir.roadsurgery@nhs.net

Please note we do not accept prescription requests via email

Reservoir Road Surgery is a member of Our Health Partnership. The UK's biggest GP Partnership.

What's on at Reservoir Road Surgery?

We are vaccinating for Covid Vaccination at Reservoir Road Surgery till end of June 2024.

We have a Physio on site on Monday / Tuesday and Thursday, a Diabetic specialist once a month on a Friday, a Physician associate every Wednesday and Thursday and a Mental Health Nurse.

We have Social Prescribers that can help with all aspects of patients needs, please enquire

There is Patient Participation Group - Come along and join the group where we discuss all aspects of how we can improve our services - please note you will need to contact the surgery to show your interest, these meetings are held on a Monday once a month.

23rd - 29th January 2023

Breast Screening has now resumed

Eligible women between 50 to their 71st birthday will be sent a letter informing them that their breast screening examination is now due.

Please remember to book your appointment directly through the Breast Screening Service (contact details below)

Breast Screening breast

Breast Screening Bi- Lingual Poster

Open invitations will now be used for all eligible ladies. For open invitations, women are asked to book an appointment by telephoning the screening office on 0121 507 4967 option 1.

Take Our Friends and Family Test Here

Covid Winter booster

The vaccines that will help protect you from flu and coronavirus this winter are being made available now.

If you are 75 years or older and have not yet been contacted please contact the surgery after 11am to make an appointmnet.

We will be inviting those most at risk first, please wait until you are contacted or called forward to book your winter vaccine appointment.

Reservoir Road Surgery

Are you Pregnant?

Self-referral for maternity care form

CORONAVIRUS (COVID-19)

STAY SAFE AND STAY PROTECTED

PLEASE FOLLOW GOVERNMENT AND DEPARTMENT OF HEALTH GUIDELINES TO KEEP YOURSELF AND YOUR LOVED ONES PROTECTED FROM CORONAVIRUS (COVID-19)

The main symptoms of COVID-19 are recent onset of any of the following:

a new continuous cough
a high temperature
a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms listed above, even if your symptoms are mild, stay at home and ARRANGE TO HAVE A TEST

DUE TO CORONAVIRUS PANDEMIC CURRENTLY VAST MAJORITY OF CONSULTATIONS ARE BEING CONDUCTED BY TELEPHONE CALLS. THIS IS TO PROTECT YOU AND THE STAFF FROM CATCHING THIS DEADLY VIRUS. WE WILL KEEP YOU INFORMED WITH THIS CHANGING SITUATION.

PLEASE BE PATIENT PHONE LINES 8am -9.15 ARE EXTREMELY BUSY

**COVID-19 CHANGES TO HOW YOU ACCESS YOUR GP SERVICES**

Appointments can be booked by calling the surgery and a face to face appointment will be at the discretion of the clinician with mutual consultation

COVID VACCINATIONS

We are currently offering the COVID-19 vaccination programme to all patients eligible within the JCVI cohorts

***** Please note appointments are held at Reservoir Road Surgery, 192 Reservoir Road, Erdington, Birmingham B23 6DJ ****

We are working hard to progress through the campaign and booster vaccinations are now available to those patients who are eligible. Please be rest assured that you will be invited as you become eligible for your vaccination.

For further information on the vaccination and the current vaccination programme, please see: https://www.birminghamandsolihullcovidvaccine.nhs.uk/

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI). Read the latest JCVI advice on priority groups for the COVID-19 vaccination on GOV.UK

HELP STOP THE SPREAD OF GERMS:

To prevent the spread of viruses and infections to and from others, we recommend that patients phone the surgery for all appointments and enquiries.

Our phone system has been changed recently to cope with the demand

Coronavirus support for an extremely vulnerable person

Please register here: SUPPORT FOR EXTREMELY VULNERABLE PATIENTS

We will continue to provide updates to our patients via our website.

(Site updated 20/05/2024)