Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE WILL NO LONGER BE ABLE TO ACCEPT YOUR PRESCRIPTION REQUEST VIA THE TELEPHONE OR BY HAND/IN PERSON AT THE WINDOW*****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1^st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours
Always telephone - 465 2950. The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

Extended Access

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this.

Welcome to Reservoir Road Surgery

EMAIL US: reservoir.roadsurgery@nhs.net

Reservoir Road Surgery is a member of Our Health Partnership. The UK's biggest GP Partnership.

Reservoir Road Surgery We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.

ONLINE SERVICES

You may now enrol to book APPOINTMENTS and REQUEST MEDICATION on-line using Patient Access. You may only enrol yourself. To enrol you MUST bring photographic ID to reception. We reserve the right to cancel online services for each patient should the service be abused in any way. If you have more than one health problem you want to talk about please ring the surgery to book a double appointment.

***COVID-19 CHANGES TO HOW YOU ACCESS YOUR GP SERVICES***

PLEASE BE AWARE WE WILL BE

CLOSING OUR WINDOW

AS OF

1^ST OCTOBER 2020

From 1^st October 2020 you must telephone the surgery to speak to a receptionist

We will then arrange the best care for you depending on your need. This will likely be a phone call or video call.

The window will be open between 2.45pm and 3.45pm each day for anything that the clinician has asked you to collect or drop off ONLY.

ALL PRESCRIPTIONS ARE BEING SENT TO YOUR NOMINATED PHARMACY.

We want to reassure you that your GP practice is still here to look after you and your family.

Please DO NOT arrive more than 5 minutes before your appointment time. You may be asked to sit in your car or come back closer to your appointment

Thank you

Coronavirus (COVID-19) update

If you need to visit the surgery, please be aware of the following changes we have made which will help to reduce the spread of infection.

Wearing a face covering or face mask

Following the Government's new guidance on the extended use of face masks in NHS healthcare settings, all patients and visitors will need to wear a face covering or a face mask when entering the building.

You should bring your own face covering or mask.

This new guidance will be enforced from Monday 15 June.

There may be exceptions such as young children and people with breathing difficulties.

For further information, please speak to a member of staff.

It's important that you wear and remove your mask properly, as this can be a source of infection otherwise.

How to wear a face mask

How to remove a face mask

Please remember that face masks are not an alternative to social distancing and good hand hygiene, which are the most important precautions we can take against infection.

Social distancing

We have installed a number of signs and stickers to reinforce the social distancing regulations.

You must keep two metres apart from other people and should walk on the left hand side of corridors and stairs.

If you are experiencing any flu-like symptoms (a high temperature or a new, continuous cough, fever, chest tightness or breathlessness) please use the NHS 111 SERVICE or contact the practice with your concerns.

Do not go straight to a doctor's surgery or hospital.

HELP STOP THE SPREAD OF GERMS:

To prevent the spread of viruses and infections to and from others, we recommend that patients phone the surgery for all appointments and enquiries.

Our phone system has been changed recently to cope with the demand

ISOLATION NOTE

Get an isolation note here: ISOLATION NOTE