This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

***IMPORTANT NOTICE***

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can still be ordered as usual but if you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

Welcome to Reservoir Road Surgery

Reservoir Road Surgery is a member of Our Health Partnership. The UK's biggest GP Partnership.

OHP

Reservoir Road SurgeryWe hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.


You may now enrol to book APPOINTMENTS and REQUEST MEDICATION on-line using Patient Access. You may only enrol yourself. To enrol you MUST bring photographic ID to reception.  We reserve the right to cancel online services for each patient should the service be abused in any way. If you have more than one health problem you want to talk about please ring the surgery to book a double appointment.


Advice to travellers returning from Wuhan, China

Dear Patients,


If you are experiencing any flu-like symptoms (cough, fever, chest tightness and breathlessness) and have recently travelled to China (Wuhan Province), please call NHS 111 or the practice with your concerns. It is of utmost importance that we are made aware of your travels. 

Do not go straight to a doctor's surgery or hospital.

HELP STOP THE SPREAD OF GERMS: 

GERMS

To prevent the spread of viruses and infections to and from others, we recommend that patients phone the surgery for all appointments and enquiries.   

Our phone system has been changed recently to cope with the demand


NHS advice for Coronavirus (including self isolation information) -

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection


***IMPORTANT NOTICE***

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be ordered via telephone or email reservoirroad.surgery@nhs.net. Your prescription will be sent electronically to the pharmacy you have nominated.  If you have not yet nominated a pharmacy for your prescriptions to be sent to, please contact us as soon as possible. Your prescription will be ready 72 hours later.

We will continue to provide updates to our patients via our website.


Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS

***PLEASE NOTE***

YOU WILL NEED TO PHONE THE SURGERY TO MAKE AN APPOINTMENT. STAFF WILL NOT BE ABLE TO BOOK APPOINTMENTS AT THE FRONT DESK 

THANK YOU

(Site updated 26/03/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemUpdate your clinical record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website